Have a question about your order, need help, or want to share feedback? Here is how to reach us.
Filing a Complaint
When reaching out about an order issue, include the following for faster resolution:
- Order number (found in your order confirmation or order history)
- Date and time of the order
- Description of the issue
- Photos (if related to product quality, wrong items, or packaging)
Escalation
If your issue is not resolved satisfactorily:
- Email escalation: Reply to the same thread or email hello@gustara.xyz with "ESCALATION" in the subject line.
- Consumer forum: You may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.